1. Please fill out with your order number so that we can know which platform you purchased

2. If you meet product problems please send an email directly to contact@giraffetools.ca，meanwhile attach the pics or videos with your email and all information the grid required

3. If there is no reply to your emails, it may be due to the email server or the emails are in the spam folder, please private message us on our Facebook page @Giraffe Tools or you can also call us at +1 (844) 616-0578 (9am-5pm) and we will help you to solve the problem.